I. Privacy Policy
Your privacy is of paramount importance to us. We are dedicated to safeguarding your information to ensure a pleasant and secure experience with us.
Our policy dictates that any personal information you provide, such as your name, mailing address, email address, phone number, date of birth, gender, and IP address, remains private and confidential. We will not share, rent, sell, or distribute this information to anyone else, company, or organization, except to third parties assisting us in delivering our services. These third parties may include:
• Payment service providers
• Email service providers
• SMS service providers
• Game providers
• Providers of incoming and outgoing voice call services
• Online chat service providers
Winnings: Your winnings and withdrawals are maintained in strict confidentiality, and information about your winnings is stored in secure operating environments. We keep information about your winnings private and will not disclose it to third parties unless required by law, regulation, or any governmental or competent authority.
II. Cookie Policy
We prioritize the protection of your personal data and adhere to relevant laws and regulations. This Cookie Policy explains what cookies are and how we use them on our website.
We deploy cookies on our website. Should you have any inquiries, please contact our support team. Cookies are small data files stored by your browser on your device (e.g., computer, tablet, or smartphone) when you visit our website. These cookies enable us to gather specific information about website users, such as language preferences and visit duration. This data helps us better customize the website to your needs, preferences, and ease of use.
We utilize the following types of cookies on our website for various purposes:
1. Strictly Necessary or Technical Cookies: These cookies are crucial for the proper functioning of the website, facilitating navigation and enabling full use of all features. Without these cookies, vital services, like website security, could not be provided.
2. Functional Cookies: These cookies collect data to enhance the usability of the website and your experience by recognizing you upon your return, remembering your username and language or country preferences, and retaining changes you’ve made, such as text size adjustments.
3. Analytical/Statistical Cookies: These cookies gather data about how visitors engage with the website, tracking aspects like which pages are most visited and if visitors encounter error messages.
Technical and functional cookies gather data based on our company's legitimate interests, provided these interests outweigh those of the data subjects. Analytical cookies process data based on your consent.
The collected data may be utilized by integrated services on our website, exclusively to deliver high-quality services to you.
If you wish to modify or withdraw your consent, you can adjust the cookie settings in your browser—used to access the website—to enable, disable, or delete cookies. Follow your browser’s guidelines to make these adjustments.
If certain cookies are not enabled, we cannot assure a seamless website visit. This may lead to delayed page loading or some parts of the website being inaccessible or not fully functional.
Some website pages might use third-party services or software, such as maps, online videos, or social networking tools. These services may set cookies in your browser. We have no control over third-party cookies, but you can disable them through your browser settings.
Cookie Storage: The duration for which cookies are stored varies depending on the cookie type. For instance, a session cookie is removed from your device once you cease browsing. Conversely, persistent cookies remain on your device after you stop browsing until they expire or are deleted.
We reserve the right to alter this Cookie Policy at any time. Should significant changes occur, the revised policy will be reposted in the "Cookies" section of our website, with the amendment date noted at the top. Please periodically review this Cookie Policy to stay informed of any updates. Your continued use of the websites following such updates signifies your acceptance of the new terms. If you do not agree with the changes, you may choose to discontinue using the website.
INFORMATION ON THE PROCESSING OF PERSONAL DATA IN THE CONTEXT OF THE GAME ACCOUNT AGREEMENT
Pursuant to Article 13 of Legislative Decree no. n. 196/2003, Code regarding the protection of personal data ,( hereinafter," Privac Codey 13 and 14 of Regulation (EU) 2016/679 (hereinafter, "Regulation"), the company ARDENTE Group S. p.A. as Data Controller, hereby informs the interested parties about the purposes and methods of processing the data collected, their scope of communication and the nature of their provision, in relation to the stipulation and execution of the GAMING ACCOUNT contract.
DATA PROCESSOR
ARDENTE GROUP S.p.A., with registered office in Viale Castello della Magliana, 38, 00148 Rome RM.
PERSONAL DATA PROTECTION OFFICER OF ARDENTE GROUP S.p.A.
The contact details of the Personal Data Protection Manager are published on the website of the Data Controller PURPOSE AND LEGAL BASIS OF THE TREATMENT (art. 24 of the Privacy Code - art. 6, 1st paragraph of the Regulation)
1) Execution of a contract in which the interested party is a party: the personal data collected are necessary for the execution of the GAME ACCOUNT contract, are processed and used for the performance of contractual services (e.g. the finalization of payment transactions) as well as for the performance of activities connected and instrumental to such services, including, for example, the use of the Advanced Electronic Signature (AES) for the manifestation of one's will relating to such documents, as well as the processing and storage of the data processed, in compliance with the principle of correctness, lawfulness and transparency.
2) Compliance with the prescription of Legislative Decree 25 May 2017 n.90 implementing the EU Directive 2015/849, on the prevention of the use of the financial system for the purpose of laundering the proceeds of criminal activities and terrorist financing (for the sake of brevity "Anti-Money laundering"); the Owner, as a gaming operator, pursuant to Title IV (art. from 52 to 54) of Legislative Decree no. n. 231/2007, is required to identify and verify the identity of customers at the time of opening or changing the GAMING ACCOUNT, as well as the recording of gaming sessions and validation and withdrawal operations from that account.
3) Promotional and marketing communications: personal data will also be processed for the sending of commercial communications (such as email or nesl
4) Communication to third parties: the personal data collected may also be communicated to third parties, external data processors, to provide phases of the GAME ACCOUNT service, for sending commercial and marketing information and participation in loalt
5) Communications for legal obligations: the personal data collected may also be communicated to the Customs and Monopolies Agency, Judicial Authorities, Public Security Authorities, the Financial Investigations Office, etc.. The legal basis of such processing is based on the need to comply with legal obligations or the need to protect a right in court.
6) Profiling; the personal data collected will be used to carry out customer profiling, in order to process, communicate and allow you to use services designed according to your habits and your propensities to consumption. The Data Controller may also use the user's data to create "clusters" (homogeneous groups consisting of profiles that have a degree of correlation) depending on consumption habits and propensities in order to develop targeted digital campaigns and in line with the preferences of individual users.
DATA PROCESSED
The data provided voluntarily by the user in the process of joining the contract proposal, necessary to have access to the GAME ACCOUNT service and to fulfill any type of obligation provided for by laws or regulations in force. Such information may be, for example, your name, address, username, email address and telephone number, or even the IP address of the device used, your browsing preferences or information related to your lifestyle or hobbies and interests in addition to your online shopping preferences. In addition, pursuant to Title IV (art. from 52 to 54) of Legislative Decree no. n. 2317 2007, will also be treated i) the value and means of payment used in each opening/reloading /collection operation carried out on the aforementioned gaming accounts;ii) the date, time, duration of the connection of the gaming operations as well as the IP address of origin.
PROCESSING METHODS
The processing of data is carried out through IT procedures, or in any case telematic means and, in a residual way, by means of paper supports by subjects, internal or external, specifically appointed to this (by appointing persons in charge and/or managers, including external data processors). The data are stored in electronic archives and, where required, in paper archives. The Data Controller adopts every appropriate security measure to prevent accidental loss, illicit and/or incorrect use and unauthorized access to personal data.
COMMUNICATION AND DISSEMINATION
The personal data collected will not be disclosed, sold, exchanged or communicated to third parties other than the Owners, without the express consent of the interested party, when requested. The communication to third parties, external managers appointed by the Data Controller, including the companies of the Group to which the Data Controller belongs, who cooperate in the realization of the said purpose, in compliance with articles respectively. 29 and 30 of Legislative Decree no. 196/2003 and articles. 28 and 29 of the Regulation, is provided for the purposes indicated in points 1, 2, 3 and 4 of the paragraph "PURPOSES OF PROCESSING" and in any case within the limits of the same.
DATA TRANSFER ANDTRA
The Data Controller acknowledges that, for the completion of certain phases and/or ARDENTE Group S. p.A. gaming sessions and for customer assistance, your personal data may be communicated to subjects located in countries outside the European Union, who cooperate with the Data Controller in achieving the aforementioned purposes. In any case, such transfer will take place only in the face of the existence of international agreements or adequacy decisions by the Commission (and art 45 of the Regulation) or against the stipulation of binding corporate rules ("Binding Corporate Rules" or "BCR" and art
STORAGE TIMES
The data will be kept for the following periods of time, based on the different processing indicated in the paragraph of the paragraph "PURPOSES OF PROCESSING": a) from the end of the GAMING ACCOUNT contract, the Data Controller will retain the data collected for a period of 10 years in order to comply with legal obligations; b) for the purposes referred to in paragraphs 3), 4) and 6), the Data Controller will retain the data collected limited to the duration of the GAMING ACCOUNT contract; c) in the case of processing carried out for the exercise of a right in court, the period referred to above lett. a) may be extended until the exhaustion of any judicial procedure established.
RIGHTS OF THE INTERESTED PARTY
We inform you that, in relation to the aforementioned treatments, you can exercise the rights provided for by Article 7 of the Privac Code. 15 et seq. of the Regulation. You, in particular, have the right to obtain:
1. confirmation of the existence or otherwise of personal data concerning you, even if not yet registered, and their communication in intelligible form and / or access to them; 2. a copy of your personal data;
3. the rectification of your personal data that may be inaccurate;
4. the deletion of your personal data;
5. the limitation of the processing of your personal data;
6. in a structured format, commonly used and readable by an automatic device, the personal data that you have provided to us or that you have created yourself-excluding judgments created by the Data Controller and / or by the persons in charge and art art. 4 of the Privac Code / by the persons authorized to process the data in the name and on behalf of the Data Controller and art art. 4 of the Regulation - and to transmit them, directly or through the Data Controller ,to another data controller (so-called right to data portability);
7. an attestation that the operations relating to the rectification, cancellation and limitation of data have been brought to the attention, also with regard to their content, of those to whom the data have been communicated or disseminated, except in the case in which this fulfillment proves impossible or involves a use of means manifestly disproportionate to the protected right.
8. the indication:
a) the origin of the personal data;
b) the categories of personal data processed;
c) the purposes and methods of processing;
d) the logic applied in case of processing carried out with the aid of electronic tools;
e) the identification details of the Data Controller and any data processors;
f) the retention period of your personal data or the criteria useful for determining this period;
g) of the subjects or categories of subjects to whom ARDENTE Group S. p. A. personal data may be communicated or who may become aware of them as a designated representative in the territory of the State, managers or persons in charge and art
9. You also have the right to object, in whole or in part:
a) for legitimate reasons, to the processing of personal data concerning you, even if pertinent to the purpose of collection;
b) the processing of personal data concerning you for the purpose of sending advertising material or direct sales or for carrying out market research or commercial communication.
10. Finally, we inform you that if you believe that your rights have been violated by the Data Controller and/or a third party, you have the right to lodge a complaint with the Guarantor for the Protection of Personal Data and/or other competent supervisory authority pursuant to the Regulation.
NATURE AND OBLIGATION OF THE CONFERMENT
The execution of the GAME ACCOUNT contract necessarily requires the provision of personal data. The provision of consent to the processing of data for the execution of activities strictly necessary to ensure the smooth performance of the services offered for the purposes referred to in points 1), 2), 4) and 5) of the "PURPOSES OF PROCESSING" and is mandatory for all the data requested. In case of non-conferment, the services can not be provided in any way. The provision for the purposes described in points 3), and 6) of the same paragraph, is optional, and the refusal does not entail any prejudicial consequences.
CONSENT
Pursuant to Article 24 (a) of the Privac Code and Article 6 (b) and (c) of the Regulation, consent is not required when the processing is necessary to fulfill the obligations of a contract to which the data subject is a party and to an obligation provided for by law, by a regulation or by Community legislation, such as those indicated in points 1), 2), 4) and 5) of the paragraph "PURPOSE OF PROCESSING". The consent to the processing for the purposes described in points 3), and 6) of the paragraph "PURPOSE OF PROCESSING", is optional, and the refusal does not entail any prejudicial consequences.